Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, the item must be unworn, unwashed, with all original tags attached, and in the condition you received it.

To start a return, email wilderdenim@gmail.com with your order number and the item you want to return. We will reply with return instructions within one business day.

Return shipping is paid by the customer unless the item arrived damaged, defective, or is not the item you ordered. In those cases we cover it.

Refunds

Once your return arrives at our warehouse and passes inspection, we issue a refund to your original payment method within 5 business days. Your bank or card issuer may take a few more days to post it.

Original shipping charges are not refunded unless the return is our error.

Exchanges

We do not process direct exchanges. If you need a different size, return the original item for a refund and place a new order. This is faster than waiting for an exchange to process.

Items we cannot accept

Items returned after 14 days from delivery
Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags
Gift cards

Damaged or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with photos and your order number. We will make it right at no cost to you.

Order cancellations

We ship fast. If you need to cancel, email us within 2 hours of placing your order and we will try to catch it before it leaves the warehouse. After that the order is already in fulfillment and you will need to return it.